How can we help?
Practical help without a support form or additional user account.
Direct support
Email grabner.labs@gmail.com. Do not send passwords, complete payment data, or Apple Account credentials.
Restore purchases
Open Settings or Shop in Trenchfront and choose Restore Purchases. Use the same Apple Account used to buy the content. Consumable in-app purchases, such as game currency or one-time content, cannot be provided again through Restore Purchases.
Refunds
Apple processes purchases and decides refund requests. Trenchfront cannot promise or issue a refund. Use reportaproblem.apple.com.
Remove local progress
Version 1.0 currently has no in-app delete-data control. Local progress can be removed by deleting the app and may not be recoverable after reinstalling without enabled cloud storage. Restorable purchases remain available through the Apple Account; consumables are not restored automatically.
Technical issues
- Fully close and reopen the app.
- Check for the latest app version.
- Check for the latest iOS version.
- Restart the iPhone.
- Check available storage.
- Check the network for purchases, Game Center, or ads.
- For purchase issues, try Restore Purchases.
- Then contact support.
Prepare a support request
Include app version, iPhone model, iOS version, language, affected game mode, exact description, last steps, and whether the issue is reproducible. Check screenshots for personal information before sending. Do not send passwords, complete payment data, or Apple Account credentials.
Privacy options
Settings → Privacy shows “Manage ad privacy choices” when UMP requires the entry point for the current region and status. Available choices can then be reopened. If it is not visible, UMP does not currently report it as required.
Data deletion
There is no proprietary Trenchfront account. Local data is removed by deleting the app. Game Center data and purchase history are managed by Apple. Privacy requests concerning support emails may be sent to grabner.labs@gmail.com.